Lead Teller Coordinator

1 week ago

Chicago Heights, Illinois, United States Old Second Bancorp Inc Full time

About Us

At Old Second, we prioritize our clients. With a legacy spanning over 150 years, we have consistently supported businesses and individuals across the Chicago region, and our journey is just beginning.

Thanks to our dedicated workforce, we have expanded from a single location in a general store to 50 branches, managing over $6 billion in assets. At Old Second, we uphold values that nurture a sense of community and growth. Recently, we were honored as a Forbes Best-In-State Bank for Illinois, as recognized by our customers. Become a part of our significant growth narrative.

Position Summary

The Lead Teller Coordinator is tasked with overseeing the daily operations of the Teller department within a branch, ensuring adherence to established policies and procedures, delivering exceptional customer service, and driving sales initiatives.

Key Responsibilities:

  • Guarantee compliance with all regulatory, security, and banking policies relevant to the Teller operations.
  • Provide necessary training, motivation, and support to teller staff to ensure outstanding customer service and precision.
  • Assess staffing requirements through effective scheduling to ensure adequate coverage.
  • Coach each teller to meet their designated referral targets monthly.
  • Conduct monthly and annual performance evaluations based on teller performance metrics and the quarterly Teller Bonus Program.
  • Implement and oversee the quarterly Teller Bonus Program.
  • Maintain appropriate currency levels and order sufficient cash to support teller operations.
  • Conduct scheduled audits and security assessments.
  • Participate in the hiring process for teller staff.
  • Make decisions regarding check and cash disbursements and authorize official checks.
  • Ensure quality backup is available during the supervisor's absence through effective coaching.
  • Actively contribute to the branch's efforts to achieve assigned sales referral goals by meeting individual targets.

Additional Duties:

  • Engage in mandatory in-house training sessions covering sales, customer service, policies, compliance, product knowledge, and banking systems.
  • Assist at the teller window as required.
  • Monitor timecards and complete all necessary reports.
  • Exhibit flexibility in supporting other branch staffing needs.
  • Ensure proper handling of special service items.
  • Maintain an adequate supply of cashier's checks, money orders, and other essential supplies for daily teller operations.
  • Provide insights on customer feedback regarding product features, pricing, and service needs.

Supervisory Duties:

The Lead Teller Coordinator holds direct supervisory responsibilities and executes these duties in alignment with company policies and applicable regulations. Responsibilities include planning, assigning, and directing the work of employees; evaluating performance; rewarding and addressing employee issues; coaching for performance improvement; and participating in the hiring and training processes.

Requirements:

  • High School diploma (or equivalent) with two or more years of experience in banking or teller roles; or a combination of education and experience.
  • Ability to lift/push up to 50 lbs.
  • Onsite presence is required to fulfill the responsibilities of this position.

Skills:

  • Exemplary customer service abilities.
  • Strong communication, interpersonal, and organizational skills.
  • Meticulous attention to detail, with a focus on accuracy in balancing and reconciliation.
  • Demonstrated initiative, reliability, adaptability, and sound decision-making skills.
  • Above-average proficiency in keyboarding, computer usage, math, and accuracy.
  • Strong interpersonal skills with the capacity to be an effective and fair supervisor.

Preferred Qualifications:

  • Some college coursework is desirable.
  • Five or more years of banking experience with teller responsibilities is preferred.
  • Sales experience is advantageous.

Thank you for considering a career with Old Second.

  • Lead Teller Coordinator

    1 week ago

    Chicago Heights, Illinois, United States Old Second Bancorp Inc Full time

    Position OverviewThe Lead Teller Coordinator plays a crucial role in maintaining adherence to all applicable regulations, security protocols, and institutional policies within the Teller department.Key ResponsibilitiesEnsure strict compliance with regulatory standards and bank policies.Provide comprehensive training and ongoing support to teller...

  • Lead Teller Coordinator

    2 weeks ago

    Chicago, Illinois, United States Byline Bank Full time

    Position OverviewTitle: Lead Teller CoordinatorGrade: 04Division: Retail OperationsJob Code: RET401Reports To: VariesFLSA Status: Non-ExemptRole Objective:The Lead Teller Coordinator is tasked with overseeing the operations of the Teller team by managing schedules, delegating responsibilities, addressing inquiries, and resolving issues. This position also...

  • Teller Supervisor

    4 days ago

    Chicago, Illinois, United States Wintrust Financial Full time

    Job SummaryWe are seeking a highly skilled and experienced Teller Supervisor to join our team at Wintrust Financial. As a Teller Supervisor, you will be responsible for leading a team of tellers and overseeing the daily operations of our branch.Key ResponsibilitiesSupervise and lead a team of tellers to ensure excellent customer service and efficient branch...

  • Teller Supervisor

    7 days ago

    Chicago, Illinois, United States Byline Bank Full time

    Job SummaryThe Teller Supervisor is a key member of the Byline Bank team, responsible for overseeing the activities of the Tellers and ensuring the smooth operation of the branch. This role requires strong leadership and communication skills, as well as the ability to motivate and develop team members.Key ResponsibilitiesStaff Development and LeadershipLead...

  • Lead Teller Operations

    2 weeks ago

    Chicago, Illinois, United States Wintrust Financial Corporation Full time

    About Wintrust Financial Corporation:Wintrust is a prominent financial institution with a robust asset base exceeding $50 billion. We are dedicated to delivering outstanding community banking solutions while utilizing cutting-edge technology and resources. Our network comprises fifteen community bank subsidiaries, boasting over 170 locations across the...

  • Lead Teller Operations

    2 weeks ago

    Chicago, Illinois, United States Wintrust Financial Corporation Full time

    About Wintrust Financial Corporation:Wintrust is a prominent financial institution with assets exceeding $50 billion, dedicated to delivering outstanding community banking solutions while utilizing state-of-the-art technology and resources. We proudly operate a network of fifteen community bank subsidiaries, boasting over 170 locations throughout the Chicago...

  • Lead Teller Operations

    1 week ago

    Chicago, Illinois, United States Wintrust Financial Corporation Full time

    About Wintrust Financial Corporation:Wintrust is a prominent financial institution with assets exceeding $50 billion, dedicated to delivering outstanding community banking solutions while utilizing state-of-the-art technology and resources. With a network of fifteen community bank subsidiaries and over 170 locations across the Chicago and southern Wisconsin...

  • Lead Universal Banker

    2 weeks ago

    Chicago, Illinois, United States Citigroup Inc. Full time

    The Lead Universal Banker plays a crucial role in delivering outstanding service to both internal and external clients in collaboration with the branch team. The primary goal is to efficiently manage all service transactions (such as deposits, payments, address modifications, card replacements, disputes, etc.) and sales activities (including account...

  • Lead Universal Banker

    2 weeks ago

    Chicago, Illinois, United States Citigroup Inc. Full time

    The Lead Universal Banker plays a pivotal role in delivering outstanding service to both internal and external clients, working collaboratively with the branch team. The primary goal is to proficiently manage all service transactions (such as deposits, payments, address modifications, card replacements, disputes, etc.) and sales activities (including account...

  • Lead Project Coordinator

    2 weeks ago

    Chicago, Illinois, United States GMA Construction Group | GMA of IL Full time

    Job OverviewGMA Construction Group is in search of a Lead Project Coordinator who possesses exceptional leadership abilities and the technical expertise to foresee challenges in the field before they arise. The preferred candidate should have at least 7 years of experience in project coordination and reside in the Chicago IL area or nearby regions.Key...

  • Lead Project Coordinator

    2 weeks ago

    Chicago, Illinois, United States EXP Full time

    Position Overview At EXP, we are committed to delivering cutting-edge solutions for both the constructed and natural environments. Our team comprises engineers, architects, designers, scientists, and a diverse array of professionals dedicated to tackling the most intricate challenges facing our world. Joining EXP means becoming part of a community that...

  • Lead Architect and Project Coordinator

    2 weeks ago

    Chicago, Illinois, United States Northern Impact LLC. Full time

    OverviewJoin a prestigious, award-winning engineering firm as they seek a dedicated and client-oriented Lead Architect and Project Coordinator. With a growing architectural division, this firm is excited to discover how your unique skills can enhance their collaborative culture. This position offers a robust platform for long-term career advancement within a...

  • Lead Patient Access Coordinator

    2 weeks ago

    Chicago, Illinois, United States Allina Health Full time

    Job Overview: We are seeking a meticulous and organized individual to join our organization as a Lead Patient Access Coordinator. In this position, you will be tasked with delivering superior scheduling assistance and managing appointment coordination for patients. You will act as a vital link for patients, families, healthcare providers, and staff...

  • Head Universal Banker

    3 days ago

    Chicago, Illinois, United States Citigroup Inc Full time

    Job DescriptionThe Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including...

  • Lead Project Coordinator

    1 week ago

    Chicago, Illinois, United States Ardmore Roderick Full time

    Job OverviewArdmore Roderick is a comprehensive civil engineering firm specializing in infrastructure design, construction management, and program oversight for various governmental and private entities.Role Summary: The Senior Project Manager is tasked with overseeing and directing the design and project management processes. This includes acting as the...

  • Lead Structural Project Coordinator

    7 days ago

    Chicago, Illinois, United States AECOM Full time

    About AECOMAECOM is a leading global infrastructure consulting firm, delivering professional services throughout the project lifecycle from advisory, planning, design and engineering to program and construction management.Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of...

  • Talent Acquisition Coordinator, Team Lead- Operations

    2 months ago

    Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Lead Maintenance Coordinator

    1 week ago

    Arlington Heights, Illinois, United States Jobot Full time

    Job OverviewSeeking an Experienced 2nd Shift Maintenance Supervisor with GMP ExpertiseThis opportunity is presented by Jobot, a prominent entity in the manufacturing sector, looking for a skilled and dedicated Permanent Maintenance Supervisor to enhance our team.Compensation: $90,000 - $105,000 annuallyAbout Us:We are a leading organization in the...

  • Talent Acquisition Coordinator Team Lead Operations

    2 months ago

    Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services...

  • Lead Supply Chain Coordinator

    2 weeks ago

    Chicago, Illinois, United States Veterans Affairs Full time

    This role functions as the Lead Supply Chain Coordinator (Medical) for the Medical Supply Distribution (MSD) sectors within the Logistics Service of the Veterans Affairs system. To be eligible for this position, candidates must fulfill all prerequisites by the specified closing date.Time-In-Grade Requirement: Current Federal employees must have held a GS...