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Restoration Operations Manager

2 months ago

Villa Rica, Georgia, United States The Blackstone Group Full time
Job Title: Restoration Operations Manager

We are seeking a highly skilled and experienced Restoration Operations Manager to join our team at SERVPRO of Douglasville. As a key member of our leadership team, you will be responsible for managing, supporting, and motivating our Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development.

Key Responsibilities:
  • Develop and implement quality assurance protocols to ensure a positive customer and client experience.
  • Manage staff development of the Restoration Division, including training and coaching.
  • Work with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.
  • Develop and oversee protocols to maintain facility, vehicles, equipment, and consumables.
  • Review and analyze operational outcomes and key measures with the General Manager and Owner.
  • Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
Requirements:
  • High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
  • Industry certifications strongly preferred.
  • Minimum 5 years of experience in business operations.
  • Minimum 3 years management experience.
  • Strong interpersonal skills, leadership skills, and management skills.
  • Effective written and oral communication skills.
Skills/Physical Demands/Competencies:
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
  • Ability to repetitively push/pull/lift/carry objects.
  • Ability to work with/around cleaning agents.

Pay starts at $100,000 annually based on experience. At SERVPRO, you can make a positive difference in people's lives each and every day. We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.