Service Operations Manager

5 days ago


Villa Rica, Georgia, United States H&E Equipment Services Full time
Service Manager Job Description

H&E Equipment Services is seeking a highly skilled Service Manager to oversee all service operations, ensuring efficiency, quality, and customer satisfaction. As a key member of our team, you will be responsible for managing customer relations, P&L budgeting, employee training, and work area management.

Key Responsibilities:
  • Service Operations Management: Lead and oversee all service operations to ensure seamless delivery of services to customers.
  • Customer Relations: Build and maintain strong relationships with customers through exceptional service and communication.
  • Financial Management: Manage P&L budgeting for the service department to achieve financial targets and objectives.
  • Employee Training & Development: Provide training, coaching, and support to service employees to enhance their skills and capabilities.
  • Work Area Management: Supervise and manage the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.
  • Safety Compliance: Ensure all safety protocols and procedures are followed by service technicians and staff.
Requirements:
  • Management Experience: 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.
  • Administrative Skills: Strong administrative, organizational, and service-oriented capabilities.
  • Technical Proficiency: Proficiency in MS Office Suite, smartphones, and tablets.
  • Leadership Qualities: Ability to inspire, lead, and motivate others with a quick learning ability.
  • Communication Skills: Excellent verbal and written communication skills with a focus on customer service and team collaboration.

H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We offer competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match. Join our team and be part of a dynamic organization that values true grit and dedication.



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