Restaurant Operations Manager

4 weeks ago


Villa Rica, Georgia, United States Dunkin' Full time

H&H Management Group, LLC is seeking a Restaurant Operations Manager to lead overall operations for 6 stores, including recruiting, onboarding, training, management development, food safety, and guest experience.


Key Responsibilities:
Team Environment

  • Hire, train, and develop store managers
  • Communicate job expectations to store managers
  • Plan, monitor, appraise, and review their managers' job performance
  • Provide coaching and feedback; discipline when appropriate
Operational Excellence

  • Lead and develop operational strategy for multiple stores
  • Create and maintain a guest-first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Dunkin' brand standards and systems are executed
  • Prepare and complete action plans; implement production, productivity, quality, and guest service standards
  • Complete audits and implement plans to drive system improvements
Profitability

  • Control costs to maximize profitability
  • Ensure all in-restaurant marketing promotions are executed in a timely manner
  • Ensure all new product roll-outs, including team training, marketing, and sampling
  • Set sales goals and track results

Benefits:

  • Competitive Salary ($65,000 - $85,000) + Bonus
  • Paid Time Off
  • Health Insurance Benefits
  • 401k Matching
Skills/Qualifications

  • Experience managing multiple restaurants with proven success
  • Fluent in English
  • Knowledge of financial management
  • Restaurant, retail, or supervisory experience
  • At least 18 years of age
  • High School diploma, or equivalent
  • Must have anytime availability and work all shifts


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