Customer Service Operations Associate

1 week ago


Roseville, United States Living Spaces Full time
Position Overview

The Retail Customer Service Specialist plays a crucial role in ensuring outstanding customer experiences by working closely with the Operations Supervisor. This position is focused on maintaining a Customer First approach in all interactions and transactions while managing the cash office and Operations counter with accuracy and adherence to established procedures.

Role Responsibilities

Primary Duties

  • Complete all required training modules provided by the company.
  • Engage with customers actively on the sales floor.
  • Assist in designated areas for children as needed.
  • Support the team in meeting company standards for training and operational procedures.
  • Address guest concerns, process returns, and apply discounts as necessary.
  • Execute cash office tasks in accordance with company guidelines.
  • Implement a self-audit process aligned with Asset Protection protocols.
  • Maintain effective communication with management at all levels.
  • Adapt to a dynamic work environment, particularly during weekends and holidays.
Qualifications

Education and Experience: A High School Diploma or equivalent is required. A minimum of 1 year in retail with customer interaction and 1-2 years in customer service is preferred, especially in high-volume settings.

Technical Skills: Proficiency in Microsoft Office applications is necessary.

Compensation Overview

The salary range for this position is provided as a guideline for compensation. Factors influencing pay include education, experience, skills, and market alignment. Adjustments to pay may occur based on market conditions, skill levels, location, and other relevant factors.

Salary: $21.50

Team members may be eligible for bonuses based on performance metrics and goals.

Benefits Offered:

  • Medical Insurance
  • Dental Coverage
  • Vision Care
  • 401(k) Plan (available for full and part-time employees)
  • Paid Vacation
  • Sick Leave
  • Flexible Spending Account
  • Employee Assistance Program


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