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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at AutoNation. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing payments, and ensuring accurate reconciliation of repair orders and parts invoices.
Key Responsibilities:- Customer Service: Provide top-notch customer service, ensuring customer satisfaction and loyalty.
- Payment Processing: Process payments for work completed or purchase of parts requests, ensuring accuracy and efficiency.
- Repair Order Reconciliation: Reconcile repair orders by transferring information from hard copies to soft copies, ensuring accuracy and completeness.
- Materials Charge Calculation: Calculate materials charges applicable for each order, ensuring accuracy and compliance with company policies.
- Tax Calculation: Calculate taxes to be charged on categories of goods or services taxed in the local area, ensuring accuracy and compliance with company policies.
- Customer Communication: Communicate with customers, providing them with proper change and/or receipts, and ensuring they are satisfied with their experience.
- Accounting and Administration: Complete the accounting section of the repair order as directed by the controller, and update customer service history files according to company procedures.
- Key Control: Control keys associated with completed repair orders, return keys to customers or porters when bills are paid, and direct customers to where they may find their vehicle.
- Sublet Bills: Control and turn in sublet bills associated with repair orders to the business office.
- Customer Complaints: Handle customer complaints promptly, with genuine concern and according to dealership guidelines.
- Reporting: Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
- Education: High school diploma or equivalent.
- Communication Skills: Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
- Experience: 6-12 months previous work experience (preferred).
- Customer Service Skills: Demonstrated customer service skills.
- Communication and Interpersonal Skills: Demonstrated communication and interpersonal skills.
- Industry Experience: Previous industry experience (preferred).
- Competitive Compensation: Competitive hourly rate of $18/hour.
- Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, and 401(k) matching.
- Professional Development: Opportunities for professional growth and development.
- Work-Life Balance: Healthy work-life balance with flexible scheduling.
