Customer Service Representative
2 days ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at Myrepublicbank. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and promoting bank products and services.
Key Responsibilities
- Provide professional and friendly customer service to meet and exceed customer expectations
- Resolve customer complaints and concerns in a timely and effective manner
- Cross-sell and upsell bank products and services to customers
- Process customer transactions, including deposits, withdrawals, and account openings
- Balance cash drawers and maintain accurate records
- Stay up-to-date on bank products and services to provide informed recommendations to customers
Requirements
- High school diploma or equivalent required; associate's degree preferred
- Minimum 3 years of retail banking experience
- Excellent customer service and communication skills
- Strong math and problem-solving skills
- Ability to work in a fast-paced environment and multitask
Working Conditions
This is a traditional office environment with no unusual work conditions. The bank operates 7 days a week, and staff may be required to work any hours during normal operational hours.
Equal Opportunity Employer
Myrepublicbank is an equal opportunity employer and welcomes applications from diverse candidates.
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