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Customer Service Representative

2 months ago

Glassboro, New Jersey, United States LISCIOS ITALIAN BAKERY INC Full time
About the Role

The Customer Service Representative is a key member of our team, responsible for delivering exceptional customer experiences through effective communication and product knowledge. This role requires a strong ability to work independently and as part of a team, with a focus on providing timely and accurate information to customers.

Key Responsibilities
  • Process customer orders, changes, returns, and errors in a timely and accurate manner.
  • Utilize computer technology to handle high call volumes and provide product knowledge to customers.
  • Work closely with the credit department to resolve credit disputes and provide timely feedback to the company regarding service failures or customer concerns.
  • Partner with team members to meet and exceed customer service expectations.
Requirements
  • High school diploma or equivalent required.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Ability to work overtime as needed.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Work Environment

This role operates in a professional office environment, with standard office equipment and technology. The physical demands of this role are representative of those that must be met by an employee to successfully perform the essential functions of this job.

What We Offer

Liscio's Italian Bakery, Inc. provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. We offer a competitive hourly rate of $16.00 and a flexible schedule that includes weekends and holidays.