Customer Service Representative

2 weeks ago


Glassboro, New Jersey, United States Shaner Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Shaner Hotel Group. As a key member of our operations team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities
  • Customer Service: Greet guests with a smile and provide personalized service to ensure their needs are met.
  • Cash Handling: Accurately process transactions and handle customer payments in a timely and efficient manner.
  • Operations: Assist with daily operations, including opening and closing procedures, to ensure a smooth and efficient service.
  • Communication: Effectively communicate with guests, management, and colleagues to ensure a positive and productive work environment.
Requirements
  • Experience: Minimum one year of experience in the hospitality industry, preferably in a customer-facing role.
  • Qualifications: High school diploma or equivalent required; food handling certificate and cashier experience preferred.
  • Language: Fluency in English and Spanish is a plus.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.


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