Front Desk Associate
2 days ago
Front Desk Clerk Job Description
We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Home2 Suites by Hilton Savannah Airport. As a Front Desk Clerk, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including checking guests in and out, handling room assignments, and processing payments.
- Maintain a high level of knowledge about the hotel's services and amenities, as well as local attractions and events.
- Communicate effectively with other hotel staff, including housekeeping, maintenance, and food and beverage teams, to ensure seamless service delivery.
- Handle guest mail and messages with discretion and professionalism.
- Be knowledgeable about hotel safety and emergency procedures, and take appropriate action in the event of an emergency.
Why Work with Us?
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as opportunities for career advancement and professional development. Our team is dedicated to providing exceptional service to our guests, and we are looking for like-minded individuals to join our team.
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