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Front Desk Associate

2 months ago

Pooler, Georgia, United States Home2 Suites by Hilton Savannah Airport Full time

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Home2 Suites by Hilton Savannah Airport. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional hospitality and service.

Key Responsibilities:

  • Assist guests with check-in, check-out, and room assignments in a timely and efficient manner.
  • Provide accurate and up-to-date information about hotel amenities, services, and local attractions.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Process guest payments and handle cash handling procedures as required.
  • Maintain a high level of knowledge about hotel services, policies, and procedures.
  • Communicate effectively with other departments and management to ensure seamless guest experience.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.

What We Offer:

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Comprehensive training program.
  • Discounted room rates at Home2 Suites by Hilton Savannah Airport.