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Hotel Front Desk Supervisor

2 months ago

Pooler, Georgia, United States Lexima Full time
Job Summary

The Front Office Manager is a key member of the Lexima team, responsible for overseeing the front desk operations and ensuring a seamless guest experience.

Key Responsibilities
  • Front Desk Supervision: Direct and coordinate the activities of front desk personnel, ensuring proper completion of all front office duties.
  • Guest Services: Represent the hotel in a professional, knowledgeable, and eloquent manner, resolving guest problems quickly and efficiently.
  • Training and Development: Train all front office personnel, participate in the selection process, and evaluate job performance.
  • Financial Management: Work within the allocated budget for the front office, verify cashiers in and out, and ensure accurate room status information.
  • Team Management: Supervise workload during shifts, conduct regular meetings with front office personnel, and maintain a positive team-oriented environment.
  • Quality Assurance: Monitor and handle Guest Satisfaction Scores, review daily front office work and activity reports, and maintain an impeccably clean and safe environment.
Requirements
  • A minimum of one year of front desk supervisor experience.
  • Experience handling cash, accounting procedures, and general administrative tasks.
  • Bachelor's degree preferred with an emphasis in Hotel Management, Hospitality Management, or related fields.
  • Knowledge of computer software applications, including word processing, spreadsheets, and hotel management systems.
  • Effective oral and written communication skills, with the ability to work a flexible schedule.
  • A valid driver's license and fluency in English.