Customer Care Manager
2 weeks ago
Moxion Power Co. is a pioneering company in the field of mobile energy storage solutions. Our mission is to provide innovative, emissions-free, and silent mobile battery stations that replace traditional diesel generators. We're committed to delivering last-mile electrification for our customers and communities.
The RoleWe're seeking a highly skilled and experienced Manager of Customer Care to join our team. As a key member of our leadership team, you will be responsible for developing a strategic and supportive model to provide end-to-end success for all customers. Your focus will be on building a team of highly functional individuals to deliver product information, technical troubleshooting, sales generation, and addressing client issues.
Key Responsibilities- Own the vision and roadmap for Customer Support Processes and Procedures.
- Lead the development of best-in-class Customer Success through collaboration with diverse stakeholders and data-driven quality standards.
- Develop short-term and long-term priorities, goals, and metrics and drive accountability towards those goals.
- Partner with leadership to establish a world-class customer experience through management tools and operational guardrails.
- Drive continuous improvement through all facets of operation.
- Strong oral and written communication skills.
- Project Management experience in a related industry.
- Leadership and team development.
- Excellent teamwork, communication, and interpersonal skills.
- Treats the business as their own.
- Health, dental, and vision coverage.
- PTO and competitive equity & compensation packages.
- Free lunch, coffee, and snacks onsite.
- Flexible work from home (for some roles).
- Free tax advisory services.
- Access to employee stores and discounts.
- Company swag.
- Investment in professional development courses.
- Parental leave program.
We care about growth for our people and team, and this translates to an open and transparent culture. Moxion believes that diversity is as core to our business as the underlying products and technology we're developing.
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