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3 weeks ago
AdvanSix is a leading provider of essential products for various industries, including building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives, and electronics. Our company plays a critical role in global supply chains, innovating and delivering high-quality products that meet the needs of our customers.
Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. The successful candidate will be responsible for providing premier customer service to internal and external customers, managing high volumes of orders and issues, and effectively problem-solving on a daily basis.
Key Responsibilities- Provide exceptional customer service for products to external customers
- Handle extensive external and internal customer contact through order handling and problem-solving
- Work with US/Export contacts to fulfill domestic and international customer orders
- Understand domestic and export processes and shipping requirements
- Act as the primary point of contact for customer buyers
- Function in a team environment, providing backup and assistance when needed
- Develop and maintain positive working relationships with internal customers and other team members, company business contacts, and supply chain personnel
- Maintain effective two-way communication with the business
- Be proactive in handling customer orders and problem-solving
- Provide emergency coverage during unexpected team absences
- Perform SAP testing as needed
- College degree or commensurate experience in chemicals customer service
- ERP experience required, SAP (6.0) sales and distribution experience strongly preferred
- 5+ years of experience in AdvanSix SAP S/D module
- Strong internal and external customer focus
- Excellent interpersonal and verbal and written communication skills
- Strong attention to detail
- Ability to multitask with minimal supervision
- Strong computer skills with willingness to learn new programs
- Must have strong initiative and commitment
- High level of tolerance for ambiguity
- Must be a self-starter; able to work independently and in a team environment
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