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Customer Care Associate
2 months ago
Position Title: Customer Service Representative
Department: Customer Service
Employment Type: Full-time
Shift: Day Shift
Location: Virginia Premier Richmond
At Virginia Premier Health Plan, we pride ourselves on fostering a dynamic team of professionals dedicated to delivering exceptional service. Joining our organization means becoming part of a respected group of leaders and operational specialists committed to innovation and excellence in healthcare.
Role Overview:
The Customer Service Representative plays a crucial role in managing all aspects of customer inquiries, particularly those related to prescription benefits, eligibility, and claims processing. This position is essential in ensuring customer satisfaction through effective communication and education.
Key Responsibilities:
- Address and resolve customer inquiries regarding prescription benefits and claims.
- Deliver high-quality service to ensure customer satisfaction.
- Educate customers on various aspects of their plans.
Qualifications:
Education: High School Diploma or Equivalent
Experience:
Required: Minimum of 2 years in Customer Service and Data Entry experience.
Preferred: None specified.
Skills:
None specified, unless noted in the additional requirements.
As part of our commitment to improving health every day, we maintain a tobacco-free environment. We encourage all applicants to consider joining our team, where we prioritize quality healthcare and offer opportunities for professional development and growth.
