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Senior Field Engineer
2 months ago
Job Code: 15093
Job Location: Various
Job SummaryL3Harris Trenchant is seeking a highly skilled Lead Field Engineer to join our team. As a field engineering lead, you will be responsible for cementing the operational focus of the team, questioning assumptions on operational concepts, and aligning products with real-world scenarios.
Key Responsibilities- Serve as front-line engineer for the US team, functioning as the linchpin for US product delivery and sustainment.
- Gain proficiency and become conversant with all major product offerings.
- Deploy and operate software and hardware products across a host of mobile, desktop, and server products.
- Provide thorough, thoughtful analysis of systemic and localized issues wherever encountered.
- Identify gaps and opportunities through customer support activities, generating insights for the global products and ops leads.
- Oversee all field-deployable hardware, designing and assembling real-world topologies to demonstrate product functionality and reproduce unique operational scenarios.
- Assemble and maintain fly-away kit for engagements outside of the DC offices.
- Identify and emplace processes to streamline field support, driving improvement in information and technology flow to internal and external stakeholders alike.
- Serve as technical lead for annual US training exercise, designing learning objectives and collaboratively delivering content to ensure knowledge transfer.
- Bachelor's Degree and minimum 9 years of prior relevant experience.
- Graduate Degree and a minimum of 7 years of prior related experience.
- Associates Degree and a minimum of 12 years of prior related experience.
- Experience with mobile, desktop, and server operating systems including iOS, Android, Windows, and Linux.
- Experience writing software or scripting to automate manual processes using Bash or Python.
- Experience with software systems and root-cause analysis.
- Experience delivering technical content to trainees or otherwise serving as an instructor of technical subject matter.
- Experience as an instructor or with curriculum development.
- Eligible for a security clearance.
- Active security clearance is desired.
- Prior experience with Trenchant tools.
- Prior experience with the intelligence community.
- Prior military experience is beneficial.
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination.
