Senior Field Service Engineer

4 weeks ago

Washington, Washington, D.C., United States Abb Holdings Inc Full time
Job Title: Senior Field Service Engineer

At ABB, we are dedicated to addressing global challenges and empowering everyone to create sustainable solutions.

This position reports to the Service Manager and is a key member of our team responsible for delivering excellent customer service and executing service work of medium to high complexity as per work instructions and ABB guidelines.

Key Responsibilities:
  • Contribute to customer satisfaction by planning and executing service work as per customer order and expectations.
  • Ensure customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
  • Identify new service business opportunities for ABB in close cooperation with customers and other ABB teams.
  • Coach technicians and engineers and supervise complex site activities.
Requirements:
  • Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or a similar field with 5+ years of experience in servicing critical power equipment, or an equivalent combination of education and professional experience.
  • Broad experience in Field Service or a related role, with a focus on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
  • OSHA 10, OSHA 30 training preferred.
  • NFPA 70E Electrical Safety Training preferred.
  • Certifications in relevant technologies (e.g., NETA, NICET, CompTIA, ABB, APC, Eaton, Schneider Electric, etc.) preferred.
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.
About ABB:

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings.

The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.

The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays.

Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.

The Division's ABB AbilityTM Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We value people from different backgrounds and are committed to equal employment opportunity and affirmative action.

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