Senior Field Service Engineer
3 weeks ago
Job Summary
We are seeking a highly skilled Senior Field Service Engineer to join our team at ABB. As a Senior Field Service Engineer, you will be responsible for executing service work of medium to high complexity as per work instructions and ABB guidelines.
Key Responsibilities
- Contribute to customer satisfaction by planning and executing service work as per customer order and expectations.
- Ensure customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Take actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
- Coach technicians and engineers and supervise complex site activities.
Requirements
Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or similar with 5+ years of experience in servicing critical power equipment, or equivalent combination of education and professional experience.
Broad experience in Field Service or a related role, with a focus on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
OSHA 10, OSHA 30 training preferred. NFPA 70E Electrical Safety Training preferred. Certifications in relevant technologies (e.g., NETA, NICET, CompTIA, ABB, APC, Eaton, Schneider Electric, etc.) preferred.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
About ABB
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.
The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.
We value people from different backgrounds. Apply today for your next career step within ABB and visit https://www.abb.com/careers to learn about the impact of our solutions across the globe.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.
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