IT Technical Support Specialist

3 weeks ago

Los Angeles, California, United States Cornerstone Concilium Inc Full time

Job Title: IT Technical Support Specialist

Job Summary:

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for Cornerstone Concilium Inc.

Key Responsibilities:

  • Answer incoming customer inquiries to the Help Desk.
  • Follow established procedures to diagnose and troubleshoot system issues.
  • Analyze, determine, and document reported production outages/incidents.
  • Determine severity, impact, and nature of incidents. Escalate as needed.
  • Communicate clearly with other team members.
  • Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
  • Complete onboarding or offboarding functions for staff being mobilized or demobilized.
  • Perform hardware and software installations.
  • Oversee deployments and relocations of staff at various locations throughout the airport footprint.
  • Provide IT support at Division-wide sponsored events.
  • Provide on-the-job training to new department staff members.
  • Provide computer orientation to new staff.

Requirements:

  • Must be able to lift at least 40lbs.
  • Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
  • Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
  • Ability to work with others.
  • Self-starter with results driven focus.
  • Capability to assume additional responsibilities.
  • Demonstrated experience managing data coordination and conversion projects.

Education/Training:

MIS degree or equivalent job experience of 5+ yrs.

Specialized Skills:

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

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