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Restaurant Operations Manager

2 months ago

Madison Heights, Michigan, United States Tim Hortons (US) Full time
Manager Role at Tim Hortons

As a **Manager** at Tim Hortons, you will take charge of a restaurant environment, ensuring top-notch service for our customers. Your primary responsibilities will include overseeing team performance, managing operational costs, addressing customer concerns, and mentoring new staff members. We provide a competitive compensation package, performance incentives, health and dental coverage, and opportunities for career growth.

Key Responsibilities:
  • Oversee labor expenses through strategic scheduling
  • Manage food and supply costs effectively
  • Ensure flawless execution of product launches and marketing initiatives
  • Address customer complaints and resolve issues promptly
  • Engage in the hiring and training of new employees
Benefits of Working with Us:
  • Attractive salary and bonus structure
  • Comprehensive health and dental plans
  • Retirement savings plan with company matching
  • Extensive training and career advancement opportunities
Physical Requirements:
  • Ability to stand and walk for extended periods
  • Capable of lifting and carrying items up to 20 kg
  • Comfortable transitioning between cold and hot environments
  • Able to perform under pressure in a dynamic setting
Work Schedule:
  • Flexibility with varying shifts is essential
  • Availability for some afternoon and weekend work may be necessary
Qualifications:
  • At least 2 years of relevant experience
  • Strong leadership and interpersonal skills
  • Customer-focused approach
  • Proficient in computer applications, including Point of Sale systems and Microsoft Office