Restaurant Operations Manager

7 days ago


Madison Heights, Michigan, United States CheckersRally's Full time
Purpose of Your Work

At Checkers & Rally's, we strive to make a positive impact on our Franchisees, Teams, and Guests by delivering exceptional service and achieving sales and profits goals. As a member of our Corporate Field Operations team, you will play a crucial role in executing the restaurant plan, ensuring we remain the 1st Choice for our Guests and Employees.

Key Responsibilities
  • Meet budgeted sales and profits by managing all aspects of the P&L
  • Continuously analyze data and develop plans to improve sales, profits, and restaurant service and efficiency
  • Determine staffing needs and hire the right candidates for the right position
  • Ensure shifts are properly staffed to guarantee consistent operations and Guest satisfaction
  • Train Team Members and Managers on operations, policies, and procedures, and Guest service
  • Identify and respond to complaints and policy and procedure violations
  • Provide regular feedback and coaching to employees on their performance
  • Ensure the restaurant is a safe, clean, and fun environment for our employees and Guests
Requirements
  • High School Diploma or General Education Degree (GED) - Preferred
  • Food Safety Certified
  • Over 2 years restaurant management experience, preferably in Quick Service Restaurants (QSR)
  • Basic math skills
  • Microsoft Office and general systems experience
  • Strong verbal and written communications skills
  • Ability to work flexible schedule and extended hours
  • High energy to keep up with our fast-paced environment
  • Commitment to our core values of integrity, service, excellence, and courage to be bold & grow
What's in it for you?
  • Operations Excellence: Our team expects and delivers nothing but the best
  • Training & Development: We bring out the best by ensuring everyone gets well-trained
  • Personal & Career Growth: You can do more, get more, and be more at Checkers & Rally's
  • Benefits & Rewards: We offer Comprehensive benefits such as Medical and Dental Plans as well as recognition programs including bonuses and incentives such as our all-expenses-paid annual cruise


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