Help Desk Technician IV

1 day ago


Colorado Springs, Colorado, United States General Dynamics Full time
Job Title: Help Desk Technician IV

Join General Dynamics Information Technology (GDIT) as a Help Desk Technician IV and play a critical role in ensuring the smooth operation of our clients' IT systems.

Job Summary:

We are seeking a highly skilled and experienced Help Desk Technician IV to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. As a Help Desk Technician IV, you will be responsible for resolving complex technical issues, providing excellent customer service, and collaborating with cross-functional teams to ensure timely and effective resolution of issues.

Key Responsibilities:
  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Resolve complex technical issues in a timely and effective manner
  • Provide excellent customer service and communication to clients and internal stakeholders
  • Collaborate with cross-functional teams to ensure timely and effective resolution of issues
  • Stay up-to-date with the latest technologies and trends in the IT industry
Requirements:
  • 5+ years of related experience in IT support and troubleshooting
  • CompTIA Security+ CE or equivalent certification
  • PWS 9.1 certification
  • Associate's degree in a related field or equivalent experience
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
Why Join GDIT?

At GDIT, we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development. We offer a range of benefits and programs to support our employees' physical and mental well-being, including comprehensive health and wellness packages, paid time off, and employee recognition programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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