Help Desk Technician IV
1 day ago
Join General Dynamics Information Technology (GDIT) as a Help Desk Technician IV and play a critical role in ensuring the smooth operation of our clients' IT systems.
Job Summary:We are seeking a highly skilled and experienced Help Desk Technician IV to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. As a Help Desk Technician IV, you will be responsible for resolving complex technical issues, providing excellent customer service, and collaborating with cross-functional teams to ensure timely and effective resolution of issues.
Key Responsibilities:- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Resolve complex technical issues in a timely and effective manner
- Provide excellent customer service and communication to clients and internal stakeholders
- Collaborate with cross-functional teams to ensure timely and effective resolution of issues
- Stay up-to-date with the latest technologies and trends in the IT industry
- 5+ years of related experience in IT support and troubleshooting
- CompTIA Security+ CE or equivalent certification
- PWS 9.1 certification
- Associate's degree in a related field or equivalent experience
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
At GDIT, we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development. We offer a range of benefits and programs to support our employees' physical and mental well-being, including comprehensive health and wellness packages, paid time off, and employee recognition programs.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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