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Help Desk Specialist

2 months ago

Colorado Springs, Colorado, United States Gee Group - SNI Companies Full time

Job Summary:

Gee Group - SNI Companies is seeking a skilled Help Desk Specialist to join our Information Systems team. As a key member of our team, you will provide first-level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and applications.

Key Responsibilities:

  • Perform required installs, configurations, and maintenance of applications on PCs.
  • Provide computer support to system users and customers.
  • Assist with troubleshooting and resolving technical issues.
  • Collaborate with the IT team to ensure seamless system operations.
  • Develop and maintain knowledge of hardware and software platforms.
  • Communicate technical information to non-technical users in a clear and concise manner.

Requirements:

  • Strong interpersonal communication skills.
  • General knowledge of hardware and software platforms.
  • Ability to explain technical concepts to non-technical users.
  • Ability to read, analyze, and interpret technical procedures.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret technical instructions in mathematical or diagram form.
  • Possess or obtain CompTIA A+ certification and obtain Network+ or Security+ certification within 6 months of employment.