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E-commerce Shipping Coordinator

2 months ago

Spokane, Washington, United States Goodwill Industries of the Inland Northwest Full time
Job Summary

We are seeking a detail-oriented and organized E-commerce Shipping Clerk to assist with the flow of merchandise within our E-Commerce department. The successful candidate will be responsible for pulling and shelving orders, shipping merchandise utilizing proper shipping standards, and tracking packages online.

Key Responsibilities
  • Provide excellent customer service and maintain a positive attitude.
  • Assist with the acquisition of orders to be pulled for shipping from ShopGoodwill/E-Books.
  • Ship sold merchandise following current shipping vendor or other carriers' requirements and procedures.
  • Acquire boxes from donated goods for shipping to minimize costs.
  • Utilize packing materials appropriately when packing merchandise.
  • Produce End of Day Reports from current shipping vendor website or other carriers as directed.
  • Provide and prepare accurate shipping records of merchandise sent out.
  • Assist with store merchandise returns as directed.
  • Act as back-up E-Commerce Associates when/as directed.
  • Track packages through tracking numbers.
  • Attend mandatory training and facility/store meetings.
  • Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
  • Work collaboratively with Workforce Development and Social Services to provide client services.
  • Properly wear and maintain all required Personal Protective Equipment (PPE).
  • Maintain agency confidentiality.
  • Comply with all health, safety and fire standards and all local, state and federal regulations.
Requirements
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and customer service skills.
  • Ability to lift up to 25 pounds and stand for long periods.
  • Basic computer skills and knowledge of shipping software.