Document Specialist

4 weeks ago

Seattle, Washington, United States Alexandra Lozano Immigration Law PLLC Full time

Document Specialist Job Summary

We are seeking a highly organized and detail-oriented Document Specialist to join our team at Alexandra Lozano Immigration Law PLLC. As a key member of our back office operations team, you will be responsible for processing correspondence and packages received in our company.

Key Responsibilities:

  • Sort and process correspondence received for clients and/or the Firm.
  • Load mail (from USCIS) onto automated equipment and monitor flow to ensure continuous feed and properly scan of every document.
  • Contact clients (by phone) to inform them about mail received for them (Work Permits and Green Cards) confirming the way that they want to receive it.
  • Record (Litify) the conversation with client and outcome of the call.
  • Mail out correspondence for clients, by creating the label and assuring that the correspondence is sent correctly.
  • Work with colleagues to ensure consistency of documentation practice across the company.
  • Train employees on efficient correspondence processing management (if needed).
  • Ensure documentation integrity.
  • Control access to documents.

Requirements:

  • Proven experience in administrative, back office operations or a similar role, with a focus on operational efficiency and team management.
  • Strong leadership and management skills, with the ability to motivate and inspire a team to achieve performance goals.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal stakeholders at all levels.
  • Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions to improve back office operations.
  • Proficiency in back office software, data management systems, and other relevant tools.
  • Strong problem-solving and decision-making abilities, with the capacity to handle complex and challenging situations related to back office operations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Proficiency in using computer systems, including Microsoft Office Suite and data entry software.
  • Excellent attention to detail and data accuracy, with the ability to identify errors and make necessary corrections.
  • Flexibility and adaptability to changing priorities and business needs.
  • Commitment to maintaining confidentiality and handling sensitive information with integrity.

About Us:

Alexandra Lozano Immigration Law PLLC is a client-focused, results-oriented firm specializing in humanitarian immigration. We are a dynamic, mission-driven company dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.

We are a fast-growing company with a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people's lives.

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