Medical Office Assistant

5 days ago


New York, New York, United States NYC Health Hospitals Full time

NYC Health + Hospitals is America's oldest public hospital, established in 1736. We have served as an incubator for major innovations in public health, medical science, and medical education. Our mission is to deliver high-quality care services without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Overview

Clerical Associate IIIs assigned to Business Office and Outpatient Registration perform a variety of administrative tasks. These tasks include patient registration, cashiering, and scheduling appointments based on daily need and available coverage.

Key Responsibilities
  • Conduct patient interviews to obtain identifying information, such as demographic, biographic, and insurance status. Information is accurately entered into EPIC.
  • Obtain signatures on registration forms including TPO, Bill of Rights, HIPPA Notice of Privacy, Health Care Proxy, and General Consents.
  • Enroll patients into Imprivata Palm scanner system and Mychart.
  • Scan insurance cards, Photo ID, and other supporting documentation in EPIC.
  • Assist patients in making or rescheduling appointments in EPIC.
  • Generate Medical Record Numbers for new patients.
  • Perform systems checks to verify insurance coverage, including ePaces for Medicaid.
  • Acknowledge patients' eligibility for Medicaid or HHC options and complete assessments in EPIC.
  • Revise patient information in Unity based on documentation provided by patients.
  • Provide guidance to patients regarding Hospital Policy, including document requirements for Insurance Screening and/or Financial Assistance.
  • Accept patient payments of cash, money orders, debit, and credit cards.
  • Issue payment receipts via EPIC payment function.
  • Reconcile all payments received against receipts issued and prepare daily proof of cash reconciliation report.
  • Submit daily reconciled cash payments, receipts, and reports to department designees for review.

**Estimated Salary:** $45,000 - $65,000 per year.


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