Medical Office Administrator
3 days ago
NYC Health + Hospitals/Bellevue is a renowned academic medical institution that has served as an incubator for major innovations in public health, medical science, and medical education since its establishment in 1736. Affiliated with the NYU School of Medicine, this 844-bed hospital is a major referral center for highly complex cases, employing over 6,000 individuals, including skilled clinical staff.
The hospital sees more than 110,000 emergency room visits and 500,000 outpatient visits annually, making it a critical healthcare hub in the city. With a focus on delivering high-quality care and services without exception, NYC Health + Hospitals takes a person-centered approach exemplifying the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all parties involved.
About This RoleWe are seeking a highly organized and detail-oriented Clerical Associate III to join our Admitting department under the supervision of the Coordinating Manager for the ED Overflow area. The ideal candidate will provide clerical support and assist with hub coverage workflow for inpatient admissions and ER registration, collaborating with management on special projects and assignments as needed.
Duties and Responsibilities:- Support efficient operations within the Admitting Department/ED Support Services by performing various functions.
- Conduct thorough interviews with patients to ensure accurate collection and entry of demographic, pharmacy, and insurance information.
- Explain and obtain e-signatures for general consent, HIPPA Notice of Privacy Protection, and other consent forms, then scan signed consents into the electronic medical record.
- Orient and educate admitted patients about their rights as inpatients, providing them with a complete admission packet in accordance with HHC compliance office guidelines and external governing bodies' regulations.
- Allow patients the opportunity to voucher their personal property.
- Utilize downtime procedures when directed.
- Enroll patients in Imprivata Biometric enrollment for those registered in the ED and Admitting Office.
- Assist providers in scheduling follow-up primary care and specialty care appointments in Bellevue outpatient clinics or other HHC facilities after verifying insurance coverage.
- Arrange transportation for discharged patients.
- Participate in bed-finding activities, assign beds for admitted patients, and transfer patients as required.
- Demonstrate proficiency in systems such as Bellevue Email (Outlook/Webmail), Secure Chat, EPIC: Bed planning, ER Registrar, and Cadence when applicable.
- Retrieve pertinent information as requested and perform other clerical duties assigned.
To be considered for this position, you must possess a high school diploma or its equivalent and have six months of full-time satisfactory clerical experience or experience interacting with the public, such as processing sales, taking orders, obtaining and dispensing information, listening to and resolving customer concerns, problems, and complaints, or performing related customer service activities.
BenefitsNYC Health + Hospitals offers a competitive benefits package that includes comprehensive health benefits for employees working 20+ hours per week, retirement savings and pension plans, loan forgiveness programs for eligible employees, paid holidays and vacation in accordance with collectively bargained contracts, college tuition discounts, professional development opportunities, and multiple employee discount programs.
The estimated salary for this role is approximately $45,000 - $60,000 per year, based on location and experience. As a valued member of our team, you will contribute to delivering high-quality care and services while advancing your career in a dynamic and supportive environment.
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