Collections Specialist
4 weeks ago
About the Role:
EisnerAmper is seeking a skilled Collections Specialist to support our global partner team. As a Collections Specialist, you will be responsible for providing exceptional customer service regarding collection issues, processing and reviewing account adjustments, and resolving invoice discrepancies. Your primary goal will be to reduce delinquency for assigned accounts while maintaining effective communication with Treasury management regarding customer accounts in a timely manner.
Key Responsibilities:
* Monitor accounts to identify outstanding debts
* Investigate and reconcile client data
* Contact clients to inquire about their payments
* Take proactive measures to encourage timely debt payments
* Process payments and refunds
* Resolve billing and customer payment issues
* Update account notes and collection efforts
* Report on collection activity and accounts receivable status
Requirements:
* High School Diploma
* 5+ years of experience in collections
* Excellent communication skills (written and oral)
* Skilled in negotiation
* Problem-solving skills
* Knowledge of billing procedures and collection techniques
* Preferred experience in a professional services environment
* Familiarity with laws related to debt collection
* Working knowledge of SAP, knowledge of High Radius a plus
* Advanced Excel skills (formulas, pivot tables)
About EisnerAmper:
EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,000 employees including 400 partners across the world. We combine responsiveness with a long-range perspective to help clients meet the pressing issues they face today and position them for success tomorrow.
Equal Opportunity Employer:
EisnerAmper is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or protected veteran status, citizenship, or other protected characteristics under federal, state, or local law.
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