Media Operations Manager, XCM

3 days ago

Santa Monica, California, United States Amazon Full time
About the Role

Amazon's Cross Channel Marketing Team (XCM) is seeking a highly organized and detail-oriented Media Operations Manager to support our paid media and social operations.

This role will play a pivotal part in auditing current processes, revising, developing, and evolving workflows as needed to meet expanding priorities and global scale.

Key Responsibilities
  • Analyze, plan, and implement short and long-term operational process improvements.
  • Support Amazon stakeholders with social handle creation and user access management.
  • Identify process gaps and inefficiencies, communicate to stakeholders, and update workflows to address those needs in a timely manner.
  • Contract support/management for tech partners.
  • Develop metrics and measures performance against process requirements, aligning improvement projects to close performance shortfalls and identify future improvement opportunities.
  • Research, recommend, and build processes to aid in the translation of business objectives into functional requirements and solution design.
  • Survey and analyze best practices across Amazon and external teams, support pilot projects, and internal case studies for trial usage improvement methods or approaches.
  • Develop process documentation and operating instructions to internal and external stakeholders.
  • Develop training guides and learning videos to distribute globally at scale.
  • Partner with product tech teams to drive automation across the workflow process.
Requirements
  • Experience using data and metrics to drive improvements.
  • Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables).
  • Experience managing or working within cross-functional marketing and creative teams.
  • 3-5+ years of experience in a media or marketing operations role.
  • Passion for mechanisms, problem-solving, and streamlining workflows.
  • Strategic thinker with strong analytical skills and a bias towards data-led decision-making.
  • Comfortable presenting to stakeholders with verbal and written communication.
  • Ability to thrive in ambiguity, solve complex problems, and scale solutions effectively across an organization.
  • A proven track record of inventing and simplifying in cross-functional capacities.
Preferred Qualifications
  • Major media agency or client-side paid media experience highly desirable, ideally working with global stakeholders.
  • Experience with Social Media Application administration, including page/handle creation, ad account, and user management.
  • An understanding of billing processes from PO management to invoice reconciliation and accruals.
  • Certification/Proficiency in Social Management Platforms like Sprinklr or Smartly.
  • Certification/Proficiency in Smartsheet.
  • Six Sigma Certification or Agile certification.
  • Project/Program management certification (PMP, CAPM, CSM, etc).
About Amazon

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit

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