Call Center Agent for Lifesaving Appointments

1 week ago


Appleton, Wisconsin, United States The Community Blood Center Full time
Job Description:

As a Call Center Agent for Lifesaving Appointments at The Community Blood Center, you will be responsible for scheduling appointments with donors, managing the CRM system, and providing exceptional customer service.

You will also be required to follow phone scripts, use critical thinking to determine the outcome of calls, and maintain high-quality customer service. Conducting special donor recruitment projects and distributing CBC information are additional responsibilities of this role.

Requirements:

  • Strong, flexible interpersonal skills and data entry/computer skills
  • Employees may occasionally be required to lift objects or materials weighing up to 25 pounds

Estimated Salary: $18.50 - $22.00 per hour, depending on experience.



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