Bilingual Account Representative

3 days ago


Reston, Virginia, United States Total Quality Logistics Full time

About the Role:

As a key member of our Mexico cross-border division, you will be responsible for building and maintaining relationships with customers who require shipping services in and out of Mexico.

What's in it for you:

  • $45,000 base salary with uncapped commission opportunity
  • Comprehensive health, dental, and vision coverage, including a plan that takes $0 out of your paycheck, plus 401(k) with company match
  • Leadership advancement opportunities, with 75% of leaders promoted from within
  • We're a winning team – Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)

Key Responsibilities:

  • Communicate with the sales team and customers to build and maintain ongoing relationships
  • Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
  • Work with the sales team to provide and negotiate competitive pricing and rates
  • Update and manage shipment information utilizing our industry-leading tech platforms
  • Collaborate with the support team to guarantee each shipment is serviced properly
  • Assist with billing and accounting responsibilities as needed

Requirements:

  • Fluent in Spanish and English
  • Sales experience preferred, but not required
  • The determination to work harder than anyone you know
  • Strong problem-solving skills, while being forthright about conflict
  • Ability to work with the latest technologies
  • An obsession for great customer service

Location: Charleston, SC



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