Service Desk Analyst

4 weeks ago


El Paso, Texas, United States GovCIO Full time

Job Title: Service Desk Analyst

Job Summary:

GovCIO is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the first point of contact for customers, responding to their technical issues and resolving them in a timely and professional manner.

Responsibilities:

* Provide technical support to customers via phone, email, and chat
* Troubleshoot and resolve technical issues with desktops, laptops, printers, and other equipment
* Document and track customer incidents and requests using a ticketing management system
* Collaborate with internal teams to resolve complex technical issues
* Develop and maintain knowledge of new technologies and software

Requirements:

* Bachelor's degree or equivalent
* 2-5 years of experience in a technical support role
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

Company Overview:

GovCIO is a team of passionate individuals who are dedicated to transforming government IT. We are committed to delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer:

GovCIO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Pay Range:

The pay range for this position is $47,000 - $59,000 per year, depending on experience and qualifications. The total compensation package may also include other benefits and perks.

Location:

This position is based in El Paso, TX, and requires the ability to work in a fast-paced environment with multiple priorities.


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