Operations Support Specialist

4 days ago

Wayne, Pennsylvania, United States H&R Block Full time

Job Summary:

We are seeking an Operations Support Specialist to provide administrative support within a District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities:

  • Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
  • Receive and document communication from offices regarding supplies, facilities, or support needs, researching solutions and resolving issues or escalating as needed.
  • Review and verify invoices and prepare payment in Coupa for the DOC's approval.
  • Provide technical support to internal and external customers via phone, email, and chat, utilizing software solutions and personal knowledge to identify possible resolutions.
  • May remote into office computers to resolve technical issues.
  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
  • Use software solutions and computer systems to accurately document and track customer contacts.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attend training related to the effective and efficient performance of job duties.

About H&R Block:

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, with a strong focus on diversity and inclusion.

Requirements:

  • High school diploma or equivalent.
  • 1-3 years of administrative experience, including customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Organization, prioritization, and project coordination skills.
  • Effective oral, written, and interpersonal communication skills.
  • Ability to interact with all levels of associates.
  • Ability to communicate clearly and calmly on the telephone, email, and chat.
  • Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
  • Experience working with Windows Environment.

Job Family: Admin

WOTC Eligibility Check: Yes

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