Automotive Repair Technician

1 week ago

Tallahassee, Florida, United States CarMax Full time
Job Summary

We are seeking a highly skilled and detail-oriented Automotive Repair Technician to join our team at CarMax. As a key member of our service department, you will be responsible for diagnosing and repairing complex mechanical issues on customer and internal vehicles.

Key Responsibilities
  • Provide exceptional customer service by communicating effectively with customers and ensuring their vehicles are repaired to the highest standards.
  • Locate and utilize replacement parts and supplies to complete repairs efficiently.
  • Operate and maintain various tools and equipment to diagnose and repair vehicle systems.
  • Perform mechanical and cosmetic repairs, including diagnosis of internal and external vehicle systems.
  • Follow standardized work rules and quality standards to ensure consistency and accuracy in repairs.
  • Inspect vehicles to ensure they meet CarMax quality standards.
  • Complete state inspections and maintain accurate records of repairs.
  • Manage workplace cleanliness and organization in accordance with CarMax 5S standards.
  • Review repair orders for accuracy and completeness, and ensure all labor, parts, and sublet documentation is accurate.
  • Collect service payments and manage payments received for services.
  • Utilize proprietary and universal software systems to manage repair orders and communicate with customers.
  • Provide functional expertise and leadership to other associates, and support other teams as needed.
Requirements
  • Ability to complete New Associate Orientation Training – Operations.
  • Ability to complete Kronos Training for Hourly Associates.
  • Maintain a current Refrigerant Recycling License.
  • Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).
  • Read, interpret, and transcribe data to maintain accurate records.
  • Perform multiple duties in a high-energy, fast-paced environment.
  • Lift objects that weigh up to 50lbs.
  • Speak and listen effectively in dealing with customers and associates.
  • Demonstrate above-average attention to detail.
  • Manual dexterity in both arms and hands.
  • Monitor shop compliance with CarMax, O.S.H.A., and EPA policies.
  • Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Demonstrate exceptional telephone etiquette and active listening skills.
Working Conditions
  • Combination of office, shop, and outdoor environment, with potential for working in noisy and/or inclement weather conditions.
  • May require walking or standing for extended periods.
  • Flexible work hours with shifts that may include nights, weekends, and holidays.
  • Wear CarMax clothing at all times while working in the store.
  • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment and proper waste disposal.
  • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, and Professional Appearance policies.

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