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Customer Engagement Specialist
2 months ago
Industry Sector:
Automotive Software Solutions
Why Explore This Career Opportunity:
Attractive salary packages
Pathways for professional advancement and skill enhancement within the company
Extensive benefits plan including health, dental, and vision coverage
Flexible paid time off and family leave policies
Encouraging and cooperative workplace culture
Key Responsibilities:
Oversee a portfolio of:
multiple small to medium-sized business clients
Enhance customer retention rates
Become an expert in MyShopManager and assist clients in achieving their goals
Monitor, assess, and enhance the health status of each client
Ensure clients fully utilize MyShopManager through strategic interactions
Essential Qualifications:
1-3+ years in a client-facing position, ideally in a 1:many and/or SMB context
Experience in Software as a Service (SaaS) is highly desirable
Excellent written and verbal communication abilities
Proactive approach and strong organizational skills
Basic understanding of technology and software integration
Preferred Qualifications:
Experience in marketing and/or the automotive sector
Quick learner with the ability to thrive in a dynamic environment
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