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Branch Operations Leader

2 months ago

Country Club Hills, Illinois, United States Old National Bank Full time

Overview

Old National Bank has been a cornerstone in serving clients and communities since 1834. With $48 billion in total assets, we are a regional leader deeply embedded in the communities we support. As a reliable partner, we are dedicated to assisting our clients in realizing their aspirations and dreams, while also committing to social responsibility through volunteering and charitable contributions.

Our employees are our most valuable resource, and we consistently invest in their growth and development. We provide a variety of opportunities led by team members who are enthusiastic about fostering engagement, raising awareness of diverse backgrounds and experiences, and promoting inclusion throughout the organization.

The Branch Operations Leader is accountable for the management and effective functioning of the banking center, which includes branch profitability; successful implementation of the sales strategy; client satisfaction and retention; adherence to all operational standards, legal and regulatory requirements; recruitment, training, development, and assessment of staff; achievement of individual sales targets; and application of sales strategies and business outreach expertise to cultivate new and enhance existing customer relationships. The Branch Operations Leader also has direct responsibilities for client sales and service, including account openings, loan applications, service inquiries, and transaction processing as required. They are tasked with individual sales objectives while also maximizing the sales and profitability of the entire banking center.

Banking Center Profitability and Oversight

  • Collaborate with the Community Banking Executive and Community Banking Market Manager to set, monitor, and assess banking center and individual sales and service objectives.
  • Conduct regular team meetings to enhance product knowledge, review objectives and expectations, acknowledge successes, and identify areas for improvement; share corporate marketing initiatives and resources, and proactively introduce all service channels to both consumer and business clients.
  • Engage in and promote participation in local community events and initiatives to activate partnerships within the area, through team member volunteerism and corporate financial support.

Client-Centric Sales Approach

  • Develop a banking center team focused on a consultative sales methodology, identifying client needs, and providing education and guidance regarding the products and services available to fulfill those needs. This includes recruiting, training, mentoring, and developing team members to create a knowledgeable team in loans and deposits.
  • Lead the team in educating clients about all consumer and small business loan and deposit products and services; promote business line resources through collaborative calling efforts, including mortgage, investments, wealth management, private banking, commercial services, treasury management, and merchant processing; as well as the extensive range of banking channels available to clients, including innovative technology and digital solutions to enhance the client experience.
  • Actively coach to ensure compliance with all regulatory standards and guidelines, ethical practices, and encourage the sharing of best practices and effective sales techniques and tools.

Operational Excellence

  • Staff according to company benchmarks, ensuring all service standards are met or exceeded; respond to client inquiries in accordance with company policies, procedures, and standards; plan and allocate banking center staffing to ensure optimal client service.
  • Partner with the Market Service Leader to ensure appropriate oversight of banking center operations, including compliance with bank policies, procedures, and audit standards, adherence to legal and regulatory requirements, compliance with security practices/procedures, and oversight of security equipment.

Key Competencies for Position

Execution Leadership:

  • Communicates objectives, monitors progress against key metrics, effectively utilizing diverse talent and resources to achieve goals. Empowers team members and holds them accountable based on their level of authority; manages progress effectively and takes appropriate measures to address performance issues. Seeks to identify the root cause of issues, consulting with business lines and subject matter experts as necessary to determine the best solutions while acting within approved policies, procedures, and established guidelines.

Client Leadership:

  • Client Experience - Cultivates a culture that enables others to deliver an exceptional client experience, anticipates, escalates, and/or takes action when work processes, procedures, or policy implementation issues may impact the client, always striving to resolve issues and design solutions with the client’s needs in mind. Gathers information about the client/client's business to develop sound solutions to meet each client's needs, following through on commitments despite time pressures or obstacles; ensures follow-up to confirm client satisfaction.

Culture Leadership:

  • Is accessible, approachable, and supportive to others, builds relationships, establishes trust, credibility, and respect through a history of delivering on commitments, inspires team members to embody our culture and core values, coaching and developing team members to act with integrity and ethics in all interactions.
  • Actively seeks to attract top talent and to enhance team members' effectiveness in their current and future roles, encourages and values diversity. Provides, receives, and solicits feedback, creating a supportive, encouraging environment that empowers team members to exceed their own expectations while holding them accountable for goals and deliverables.

Qualifications and Education Requirements

  • Education: Bachelor's Degree in a business-related field preferred or equivalent work experience.
  • 4+ years of banking experience with 2+ years in consumer lending.
  • 2+ years of supervisory experience, preferably in the banking or retail sector.
  • Licenses/Certifications: Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures, and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.

Join our team

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