Retail Quality Assurance Manager

2 days ago


Orland Hills, Illinois, United States Woodforest National Bank Full time
Job Title: Retail Quality Assurance Manager

Woodforest National Bank is seeking a highly skilled Retail Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality and compliance in our branch operations.

Key Responsibilities:
  • Conduct regular audits of branch processes and procedures to ensure compliance with regulatory requirements and bank policies.
  • Analyze data to assess performance and identify areas for improvement.
  • Prepare detailed reports and recommendations for management to address any issues or concerns.
  • Collaborate with branch teams to implement corrective actions and ensure compliance.
  • Develop and maintain a comprehensive quality assurance program to support the Retail Quality Assurance Program.
Requirements:
  • 3 years of audit experience in a financial institution or 1 year as a Woodforest Branch Manager.
  • High School Diploma or equivalent required; Bachelor's degree preferred.
  • Strong analytical and problem-solving skills, with the ability to communicate effectively with diverse teams.
  • Proficiency in Microsoft Office applications, including Excel, Outlook, Word, PowerPoint, and SharePoint.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a diverse and inclusive team.
  • A comprehensive training program to support your professional growth.

Woodforest National Bank is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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