Banking Center Manager

1 month ago

Country Club Hills, Illinois, United States Old National Bank Full time

Overview

Old National Bank is seeking a highly skilled Banking Center Manager to lead our team in delivering exceptional client experiences and driving business growth. As a key member of our leadership team, you will be responsible for the administration and efficient operation of the banking center, including branch profit and loss, successful execution of the sales process, client satisfaction and retention, and implementation and compliance with all operational standards, legal and regulatory requirements.

Key Responsibilities

  • Assist the Community Banking Executive and Community Banking Market Manager in establishing, monitoring, and evaluating banking center and individual sales and service goals.
  • Conduct regular meetings with banking center team to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development; share corporate marketing campaign and supporting materials, and proactively introduce all servicing channels to consumer and business clients.
  • Participate and encourage attendance in local community events and activities to activate partnerships within the area, through volunteerism of team members and corporate financial support.
  • Build banking center team focused on a consultative sales approach, uncovering needs of clients, and providing education and advice regarding the products and services available to meet the clients' needs.
  • Lead team in educating clients of all consumer and small business loan and deposit products and services; promotes line of business resources through joint calling efforts including mortgage, investments, wealth management, private banking, commercial, treasury management and merchant processing; as well as the wide range of banking channels available to clients, including emerging technology and digital solutions to enhance the client experience.
  • Proactively coaches to ensure adherence to all regulatory requirements and guidelines, ethical standards and encourages sharing of best practices and effective sales techniques and tools.
  • Staff to company benchmarks, ensuring all service standards are met or exceeded; respond to client inquiries in alignment with company policies, procedures, and standards; plan and assign banking center staffing to ensure optimal client service.
  • Partners with the Market Service Leader to ensure appropriate oversight of banking center operations including compliance with bank policies, procedures and audit standards, compliance with legal and regulatory requirements, compliance with security practices/procedures and oversight of security equipment.

Requirements

  • Education: Bachelor's Degree in business related field preferred or equivalent work experience.
  • 4+ years banking experience with 2+ years consumer lending experience.
  • 2+ years of supervisory experience, preferably in the banking or retail industry.
  • Licenses/Certifications: must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank.

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