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Program Manager for Operational Excellence

2 months ago

Portland, Maine, United States Baker Newman Noyes LLC Full time
Job Overview

Company Overview

Baker Newman Noyes (BNN) is a leading tax, assurance, and advisory firm recognized among the top 100 in the U.S. We pride ourselves on our commitment to exceptional client service, having earned the Best of AccountingTM award. Our mission is to create opportunities for our employees, clients, and communities by delivering expert accounting and advisory services across various sectors. With locations in Maine, Massachusetts, and New Hampshire, we are known for our collaborative culture and dedication to client success throughout New England and beyond.

Position Summary

The Operational Excellence Program Manager plays a pivotal role in spearheading and overseeing continuous improvement initiatives within the organization. This position collaborates with senior leadership and cross-functional teams to pinpoint and implement best practices, enhance processes, and boost overall performance. The manager will also cultivate a culture focused on excellence, innovation, and client satisfaction.

Key Responsibilities

  • Design and execute company-wide strategies for process improvement and operational excellence.
  • Engage with stakeholders to identify and prioritize operational enhancement opportunities, system integrations, and innovative solutions.
  • Lead and mentor cross-functional teams in utilizing operational excellence methodologies and tools.
  • Ensure adherence to company standards and industry regulations.
  • Act as Project Manager for significant initiatives.
  • Track and report on key operational performance indicators.
  • Guide change management efforts to facilitate organizational transformation.
  • Collaborate with senior management to align operational excellence strategies with overall business objectives.
  • Drive communication initiatives to ensure the successful adoption and sustainability of operational excellence practices.

Qualifications

  • Bachelor's degree in technology, business, or a related discipline.
  • At least 10 years of experience in operational excellence, process improvement, project management, or quality management roles.
  • Experience in IT and systems integration.
  • Background in the accounting industry is advantageous.
  • Demonstrated success in leading and executing large-scale operational excellence projects.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Excellent communication, presentation, and facilitation skills.
  • Ability to influence and collaborate effectively with senior leaders and cross-functional teams.
  • Passionate about continuous improvement, innovation, and client satisfaction.

Work Environment

  • Part-time position; 20-25 hours per week.
  • Hybrid work arrangement.
  • Supportive and collaborative workplace culture.

Benefits

  • Paid time off, sick leave, and holidays.
  • Paid parental leave.
  • Comprehensive health, dental, pet, vision, disability, and life insurance options.
  • 401(k) plan with company matching.
  • Profit-sharing opportunities.
  • Business-casual office environment.

Baker Newman Noyes is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity and expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law.