Warehouse Operations Manager

3 weeks ago

Portland, Maine, United States WebstaurantStore Full time
Job Summary

The 3rd Shift Assistant Manager is responsible for overseeing various segments of inbound and/or outbound operations, including receiving, picking, packing, consolidating, shipping, inventory control, and returns. This role is challenged to develop new tools and resources that increase productivity and support the growth of our business. This position maintains extensive knowledge of the various procedures and operations protocols while developing and implementing improvements that increase efficiencies and customer satisfaction.

Key Responsibilities

Manage day-to-day decisions regarding the input, movement, process, and output of operations to ensure increased quality, inventory accuracy, and service

Supervise up to 30 employees to achieve high performance standards while coaching, training, and developing employees in industry best practices

Monitor daily, weekly, and monthly metrics for assigned departments; identify and resolve operating issues as needed, including oversight of corrective actions and progressive discipline process

Provide clear and frequent communication to all teams regarding department productivity, Company policies, and procedures

Actively engage in MBWA or managing by walking around and serve as a role model of Company culture

Maintain adequate staffing levels for assigned departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs

Interact with employees regularly to promote a high level of engagement and ensure all safety regulations and rules are followed

Lead weekly and monthly manager meetings to share information, including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects

Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met

Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift

Analyze opportunities for improvement, including productivity growth, cost reduction, damage mitigation, and increased process efficiency

Serve as a back-up when a department line manager is absent

Requirements

Experience working in a distribution environment preferred
Minimum of 2 years of relevant experience in operations management
Associate degree in a related field, or equivalent combination of education and experience

Skills and Abilities

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
Strong analytical and problem-solving skills required
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Customer service-oriented attitude with a demonstrated desire to exceed expectations

Language Skills

Business proficiency in English is required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually moderate.

Travel Requirements

May require occasional travel to other facilities within the region.

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