Help Desk Specialist I

2 days ago


New Brunswick, New Jersey, United States Abacus Solutions Group Full time
Job Title: Help Desk Specialist I

We are seeking a highly skilled and motivated Help Desk Specialist I to join our team at the Federal Law Enforcement Training Center (FLETC) in Glynco, Ga.



In this role, you will be part of a technically diverse team that provides IT Operations and Support to the Federal Law Enforcement Training Center, which is responsible for training Law Enforcement Professionals from over 90 different agencies.



As a Help Desk Specialist I, you will be responsible for:




  • Providing technical support and assistance to customers with computer-related issues
  • Diagnosing and resolving technical problems in a timely and efficient manner
  • Documenting changes, revisions, and problems
  • Providing information to team members and managers as needed


Requirements:




  • Must be a US Citizen
  • Must pass a Federal Law Enforcement Background Investigation
  • 0-6 Months experience troubleshooting software and hardware in a customer service role
  • Excellent problem-solving skills and analytical abilities
  • Excellent written and verbal communication skills using the English language
  • High School Diploma or equivalent is required
  • Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration
  • Prefer Candidates with CompTIA Network+ or A+ Certification


We are an equal opportunity employer and welcome applications from diverse candidates. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.



We are committed to providing a safe and inclusive work environment for all employees. If you are passionate about serving others and working with a team, we encourage you to apply for this exciting opportunity.



Please note that all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.



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