Help Desk Specialist
7 days ago
Job Summary:
We are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team at Iona College. As a Help Desk Specialist, you will be responsible for providing technical support to students, faculty, and staff, troubleshooting hardware and software issues, and maintaining the overall efficiency of our library systems.
Key Responsibilities:
- Provide technical support to users on library services, applications, and software/hardware specific to Iona College
- Diagnose and troubleshoot various software/hardware problems
- Generate activity tickets using the Help Desk software system and manage library transactions using OCLC WMS Library system
- Monitor functionality in Ryan classrooms and Romita Auditorium; troubleshoot network printing queues, printers, library copiers, microfiche readers, workstations, DVDs, VCRs, projection systems, etc.
- Retrieve books, articles, microfilm, and videos as needed, check in/out/renew books, reserve items, and ILL materials, and activate library accounts
- Monitor communications from supervisors, co-workers, and campus departments
- Supervise student workers
Requirements:
- Computer skills required
- Library and public service experience preferred
- Associate Degree Preferred
About Iona University:
Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. We are committed to academic excellence and the values of justice, peace, and service.
Benefits:
We offer a comprehensive benefits package to all full-time employees, including medical, dental, and vision insurance, flexible spending accounts, retirement plans, life insurance, short and long-term disability, employee assistance program (EAP), tuition remission, and generous time off.
Equal Opportunity Employer:
Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all employees. We are an equal opportunity employer and do not tolerate discrimination based on any legally protected characteristic under applicable federal, state, or local laws.
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