Sales Representative

1 month ago


Dover, New Hampshire, United States Dover Honda Full time
About Dover Honda

Dover Honda is a leading automotive dealership in the region, committed to providing exceptional customer service and a wide range of new and used vehicles. We are seeking a highly motivated and results-driven Sales Associate to join our team.

Key Responsibilities
  • Assist customers in selecting a vehicle by asking engaging questions and listening carefully to their responses.
  • Timely follow-up with clients to ensure referral business.
  • Assist the department manager to meet and ensure departmental objectives of the dealership's annual budget and achieve the departmental goals of the business plan.
  • Provide exceptional customer service in the vehicle department, maintaining a personal customer satisfaction rating from the manufacturer at or above the company standard.
  • Provide insight and ideas to the department in order to maintain a sustained, competitive advantage.
  • Turn over 100 percent of closed transactions to Business Manager along with properly completed paperwork (insurance information, trade title, etc.).
  • Write complete sales orders and process paperwork in accordance with established dealership policies.
  • Prepare sold vehicles for customer delivery prior to customer arrival and perform high-quality and professional demonstrations of new/used vehicles.
  • Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
  • Know and understand the federal, state, and local laws which govern retail automobile sales.
  • Sell/lease and deliver a minimum number of units as defined in the dealership sales pay plan.
  • Attend product and sales training courses as requested by sales manager.
  • Keep abreast of new products, features, accessories, etc., and their benefits to customers.
  • Know and understand equity and values, and be able to explain depreciation to the customer.
  • Follow up on all post-delivery items, tag/title work and special requests to ensure that all customer expectations are met.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively (CRM).
  • Assist with snow removal. Move/arrange vehicles on lot.
  • Assure that keys and dealer plates are properly maintained to prevent loss or theft.
Requirements
  • Must be able to create positive and lasting relationships with clients.
  • Professional, well-groomed personal appearance.
  • Ability to effectively communicate with clients, peers, and managers.
  • Strong computer aptitude and organizational skills.
  • Must be able to work a flexible schedule, including some weekends and evenings.
  • Clean driving record.
  • Willing to submit to and pass a pre-employment background check and drug screen.
Compensation Package
  • Ongoing training and development.
  • 60K or more annually, unlimited potential.
  • 2 weeks paid vacation first year.
  • Blue Cross Blue Shield medical - ICL pays 64% of the premium.
  • Blue Cross Blue Shield dental - ICL pays 50% of the premium.
  • Vision, Flexible Spending Accounts, Short Term Disability.
  • Company-paid Life Insurance and Long-Term Disability.
  • Profit Sharing/annual bonus up to 14K.
  • Tuition Reimbursement.
  • Company match 401k plan.
  • Only Employee-Owned Auto Dealership Group in New England.


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