Veterinary Front Desk Coordinator
1 month ago
Vets Pets is seeking a highly skilled and organized Veterinary Receptionist to manage the front desk and provide exceptional customer service to our clients. As the first point of contact, you will play a critical role in ensuring a positive and seamless experience for our clients.
Key Responsibilities:
- Greet and interact with clients in a friendly, professional, and efficient manner.
- Answer incoming calls on a multi-line phone system and direct calls to the appropriate person.
- Schedule patient appointments in accordance with hospital scheduling guidelines.
- Obtain medical and other information from referring veterinarians when needed.
- Receive deposits and payments and explain payment options to clients.
- Keep the cash drawer balanced and the daily report up to date.
- Enter client communication into Cornerstone Software.
- Communicate efficiently with staff members to organize case flow.
- Perform cleaning duties of the lobby, reception area, restroom, and parking lot.
Requirements:
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment.
- Strong organizational and time-management skills.
- Ability to handle multiple tasks and priorities.
- Knowledge of basic computer programs, including Microsoft Office and Cornerstone Software.
- Attention to detail and accuracy.
- Ability to work well in a team-oriented environment.
Perks and Benefits:
- Tuition assistance to Penn Foster for veterinary assistants interested in becoming credentialed technicians.
- A choice between two medical plans with prescription drug benefits.
- Dental and vision coverage available.
- 401(k) Savings Plan with employer match, including immediate vesting.
- Life insurance for yourself, spouse, and eligible dependents available.
- Paid time off / holidays.
- Health Savings Account available.
- Short term disability available.
- Supplemental critical illness and accident plans available.
- Uniform allowance.
- Continuing education allowance for credentialed technicians.
- Employee assistance program.
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