Veterinary Front Desk Coordinator

1 month ago


Burlington, North Carolina, United States Vets Pets Full time
Job Summary

Vets Pets is seeking a highly skilled and organized Veterinary Receptionist to manage the front desk and provide exceptional customer service to our clients. As the first point of contact, you will play a critical role in ensuring a positive and seamless experience for our clients.

Key Responsibilities:

  • Greet and interact with clients in a friendly, professional, and efficient manner.
  • Answer incoming calls on a multi-line phone system and direct calls to the appropriate person.
  • Schedule patient appointments in accordance with hospital scheduling guidelines.
  • Obtain medical and other information from referring veterinarians when needed.
  • Receive deposits and payments and explain payment options to clients.
  • Keep the cash drawer balanced and the daily report up to date.
  • Enter client communication into Cornerstone Software.
  • Communicate efficiently with staff members to organize case flow.
  • Perform cleaning duties of the lobby, reception area, restroom, and parking lot.

Requirements:

  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Ability to handle multiple tasks and priorities.
  • Knowledge of basic computer programs, including Microsoft Office and Cornerstone Software.
  • Attention to detail and accuracy.
  • Ability to work well in a team-oriented environment.

Perks and Benefits:

  • Tuition assistance to Penn Foster for veterinary assistants interested in becoming credentialed technicians.
  • A choice between two medical plans with prescription drug benefits.
  • Dental and vision coverage available.
  • 401(k) Savings Plan with employer match, including immediate vesting.
  • Life insurance for yourself, spouse, and eligible dependents available.
  • Paid time off / holidays.
  • Health Savings Account available.
  • Short term disability available.
  • Supplemental critical illness and accident plans available.
  • Uniform allowance.
  • Continuing education allowance for credentialed technicians.
  • Employee assistance program.

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