Front Desk Supervisor
4 weeks ago
Job Title: Front Desk Supervisor
Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Boston Marriott Burlington. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism in all interactions with guests and colleagues.
Key Responsibilities:
- Provide guidance and leadership to front office staff to ensure consistent quality customer service is delivered.
- Communicate effectively with guests, staff, and management to resolve issues and concerns.
- Monitor lobby traffic and make staffing adjustments as needed to ensure a smooth and efficient check-in and check-out process.
- Process guest payments, handle cash, and balance the house bank.
- Resolve customer complaints and concerns in a professional and courteous manner.
Requirements:
- High school diploma or equivalent required; some college preferred.
- Previous front desk and supervisory experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Ability to stand, walk, and continuously perform behind the front desk.
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