Client Support Specialist
2 weeks ago
Position Overview
As a Customer Service Representative, you will play a vital role in enhancing customer satisfaction by providing exceptional support through various communication channels. Your primary responsibility will be to assist customers with inquiries, ensuring they receive accurate information and effective solutions.
About Goodwill San Antonio
Goodwill San Antonio is dedicated to making a positive impact in the community by providing employment opportunities and support services. We believe in empowering individuals and fostering a culture of respect and inclusion.
Key Responsibilities
- Engage with customers via phone, email, or chat to address their questions and concerns.
- Maintain and update customer records as required.
- Handle and de-escalate customer issues with professionalism and care.
- Refer complex inquiries to supervisors when necessary.
- Assist with processing requests and authorizations as needed.
- Document interactions for quality assurance and reporting purposes.
- Provide insights on customer feedback and service challenges.
- Promote additional services to customers when appropriate.
Benefits of Working with Us
At Goodwill San Antonio, we value our employees and offer a range of benefits, including:
- Comprehensive training programs.
- Flexible scheduling options.
- Health and dental insurance.
- Paid time off and holidays.
- Retirement savings plans.
- Employee discounts on various services.
Qualifications
Education and Experience:
- High School Diploma or equivalent required; further education is a plus.
- Experience in customer service is advantageous.
- Proficiency in Microsoft Office Suite is preferred.
- Bilingual skills are a valuable asset.
Skills and Attributes:
- Exceptional customer service skills with a commitment to enhancing customer experiences.
- Ability to effectively utilize phone and computer systems.
- Strong verbal and written communication abilities.
- Excellent listening skills and attention to detail.
- Ability to remain calm and objective in challenging situations.
- Positive attitude and a collaborative spirit.
Work Environment
This position is based in a dynamic contact center environment that promotes teamwork and professional growth. The role involves regular use of phone and computer systems.
Physical Requirements
The role primarily involves sedentary work, requiring the ability to sit for extended periods. Regular breaks for movement are encouraged to maintain overall well-being.
Equal Opportunity Employer
Goodwill San Antonio is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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