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Client Support Specialist

2 months ago

Sherman, Texas, United States Goodwill San Antonio Full time

Position Overview

The role of a Customer Service Representative is crucial in delivering exceptional support to our clients. At Goodwill San Antonio, we strive to enhance lives through meaningful interactions, ensuring that our customers receive the assistance they need with clarity and care.

Key Responsibilities

  • Engage with customers via phone, email, or online chat to address inquiries and resolve issues.
  • Maintain accurate and updated customer records.
  • Handle customer concerns with patience and professionalism, working to de-escalate situations when necessary.
  • Refer complex issues to supervisory staff as required.
  • Process requests for assistance and manage credit card authorizations when applicable.
  • Document call-related information for reporting and auditing purposes.
  • Provide constructive feedback on recurring issues to improve service quality.
  • Identify opportunities to upsell services to customers.

Our Commitment

At Goodwill San Antonio, we are dedicated to creating outstanding customer experiences. We believe in giving back to our community and supporting our employees through various initiatives.

Employee Benefits

  • Comprehensive training programs.
  • Flexible scheduling options.
  • Health and dental insurance.
  • Paid time off and holidays.
  • Retirement savings plans.
  • Discounts through various client programs.

Qualifications

Minimum Education and Experience:

  • High School Diploma or GED required; college degree preferred.
  • Previous experience in customer service is advantageous.
  • Experience in phone-based customer service is highly valued.
  • Proficiency in Microsoft Windows, Word, and Excel.
  • Bilingual skills are a plus.

Skills and Attributes:

  • Exceptional customer service skills with a genuine desire to assist others.
  • Ability to effectively utilize phone and computer systems.
  • Strong verbal and written communication abilities.
  • Excellent listening skills and comprehension.
  • Capacity to remain calm and objective in challenging situations.
  • Positive demeanor with a patient and confident approach.

Work Environment

This position is situated in a supportive and dynamic environment, fostering both personal and professional growth. The role involves consistent use of phone and computer systems.

Physical Requirements

This role primarily involves sedentary work, with the expectation to take breaks and stretch periodically.

Equal Opportunity Employer

Goodwill San Antonio is committed to creating a diverse environment and is proud to be an equal opportunity employer.