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Client Support Specialist

2 months ago

Sherman, Texas, United States Goodwill San Antonio Full time

Position Overview

The Customer Service Representative is responsible for delivering exceptional support to clients through various communication channels, including phone, email, and online chat. This role is vital in fostering strong relationships between the organization and its customers.

Key Responsibilities

  • Engage with customers to address inquiries and resolve issues efficiently.
  • Maintain accurate customer records and update information as needed.
  • Handle challenging situations with professionalism and de-escalate conflicts.
  • Refer complex issues to supervisors when necessary.
  • Process requests for assistance and manage credit card authorizations.
  • Document call-related information for quality assurance and reporting.
  • Provide insights on call-related challenges to improve service delivery.
  • Identify opportunities to upsell services to customers.

Employee Benefits

As part of the organization, employees may enjoy:

  • Comprehensive training programs.
  • Flexible scheduling options.
  • Health and dental insurance.
  • Paid time off and holidays.
  • Retirement savings plans.
  • Employee discounts through various programs.

Qualifications

Education and Experience:

  • High School Diploma or equivalent required; higher education preferred.
  • Experience in customer service is advantageous.
  • Proficiency in phone-based customer support is highly valued.
  • Familiarity with Microsoft Office Suite is beneficial.
  • Bilingual skills are a plus.

Skills and Attributes:

  • Exceptional customer service skills with a commitment to enhancing customer experiences.
  • Proficient in using telecommunication and computer systems.
  • Strong verbal and written communication abilities.
  • Excellent listening skills and comprehension.
  • Ability to remain calm and objective in challenging situations.
  • Friendly, patient, and confident demeanor.

Work Environment

This role is situated in a dynamic contact center environment that promotes teamwork and professional growth.

Physical Requirements

The position primarily involves sedentary work, requiring employees to sit for extended periods. Regular breaks for stretching and movement are encouraged.

Equal Opportunity Employer

The organization is committed to providing equal employment opportunities to all individuals.