Resident Service Engineer

5 days ago


Bethlehem, Pennsylvania, United States Packsize Full time
About the Role

Packsize is a leading provider of innovative packaging solutions, and we're seeking a highly skilled Resident Service Engineer to join our team. As a key member of our customer-facing team, you will be responsible for installing, configuring, and maintaining our equipment solutions at customer sites.

Key Responsibilities
  • Install and configure Packsize equipment solutions at customer sites, ensuring seamless integration and optimal performance.
  • Perform routine maintenance and emergency services to ensure equipment uptime and minimize downtime.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with cross-functional teams, including R&D, Software, and Quality Engineering, to ensure alignment and effective communication.
  • Continuously learn and stay up-to-date on customer operational processes, packaging designs, and technical specifications.
  • Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
  • Collaborate with internal stakeholders to identify and implement process improvements, driving efficiency and effectiveness.
Requirements
  • Associate's degree or equivalent experience in a related field, such as mechanical engineering or a related technical field.
  • Proven experience in equipment installation, maintenance, and repair, preferably in a manufacturing or production environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and cross-functional teams.
  • Ability to work independently with minimal supervision, prioritizing tasks and managing multiple projects simultaneously.
  • Basic knowledge of Windows platforms and Microsoft Office applications, with the ability to learn and adapt to new technologies.
  • Ability to travel to customer sites, with occasional overnight stays, and work in a fast-paced, dynamic environment.
What We Offer

Packsize offers a competitive salary range of $70,000 - $75,000, depending on experience, as well as a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. We're committed to providing a supportive and inclusive work environment, with opportunities for growth and development.



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