Customer Service Representative
2 days ago
About Marquee Event Group
Marquee Event Group is a leading event planning company that combines expertise and resources to deliver exceptional events. Our team of passionate professionals is dedicated to ensuring client satisfaction every day, every event.
Job Summary
We are seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our sales organization, you will be responsible for qualifying leads, developing quotes, and providing exceptional customer service to our clients.
Key Responsibilities
- Field incoming calls and emails, providing assistance and direction to clients as needed
- Manage web leads, closing businesses or escalating to senior management as required
- Ensure accurate information is recorded in our CRM system
- Collaborate with local teams to schedule showroom visits and sample viewings
- Follow established processes for bid/order review and communication with local operations
- Complete periodic inventory of accounts and work with senior management to transition accounts that require further development
Requirements
To be successful in this role, you will possess excellent communication and organizational skills, with the ability to multitask and prioritize projects in a high-volume environment. You will also be a team player, with a strong focus on delivering exceptional customer service.
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